The 80 Days Support Team manages ongoing design, development and copy work for your site.
This can include:
New feature requests
Bug fixes
Technical or design reviews
Content updates
Requests are handled through a ticketing system similar to those you may have encountered elsewhere when registering a support request for companies such as utilities or online shopping.
The platform we use for this is https://freshdesk.com/.
Using the portal
The Support ticket portal can be found here:
https://eightydays.freshdesk.com/support/home
Registering for an account
To create and track tickets you need to first create an account. You can do this by clicking the login button at the top right of the screen and then selecting ‘Sign up’ from the right hand side.
After registering you will be sent an email with an activation link to the address you have given where you will be invited to set a password for the account.
Reset your password
If you need to reset your password you can do this from the login screen by clicking the ‘Forgot your password?’ link.
Creating a new ticket
To create a ticket click on ‘New support ticket’ from the main portal dashboard.
You will then be taken to a short form asking for information on the request you would like us to action for you. Please give as much detail as possible, any links or screenshots you can add where relevant are always helpful too.
Please note that if a support request or reply is sent directly to the support@eighty-days.com email address it will not be actioned and you will receive an automated response directing you to the portal instead.
Viewing, updating and replying to a ticket
Once you have submitted your ticket you will be taken to a screen where you can track its progress and view any updates to it. You can also make changes to some of the details and add any additions of your own to it from here.
Replying to a ticket
To reply to a ticket select the 'Tickets' tab in the main dashboard of the portal, then click the title of the ticket you wish to reply to. You will then be taken to the detail page for your ticket where you can read any previous replies and add your own in the box at the bottom of the screen.
https://support.eighty-days.com/support/tickets
Please note that if a support request or reply is sent directly to the support@eighty-days.com email address it will not be actioned and you will receive an automated response directing you to the portal instead.
Managing your tickets
Selecting ‘Tickets’ from the main dashboard will display a list of all the tickets you have created with an overview of their status.
You can filter them by status in order to view, for example, only unresolved tickets.
Clicking on the title of a ticket will take you to the detail screen (as shown above) for that ticket.
Documentation
Within the portal you can also view some help documentation by selecting ’Solutions’ from the main navigation.
Further help
For any further questions or guidance on using the Support ticket system please contact your Account Manager.